1. Limit your time.
2. Have a purpose.
3. Get to the point.
4. Be concise.
5. Know when to use IM.
6. Stay with one chat service.
7. Limit your friends.
8. Block unproductive friends.
9. Respect others’ time.
10. Be friendly.
11. Say thank you or congrats.
12. Bounce ideas off people.
13. Ask for quick favors.
14. Switch to email.
15. Use group chat.
16. End it quickly.
17. Think action.

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