"David Lee King and the folks at the Topeka and Shawnee County Public Library have integrated an interesting feature into their online catalog. They have embedded a Meebo chat widget into the unsuccessful keyword search results page, so that when patrons are having difficulty locating resources, they can contact a librarian via instant messaging, or the telephone number they display beside the widget. What a great way to offer an Ask a Librarian service, right when patrons most need it!"

Thanks iLibrarian

The OPAC is SirsiDynix...of course Stephen Abram is smiling, again!